Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register and use our applications, we collect:

1.2 Information We Collect Automatically

• Device Information: Model, operating system, unique identifiers
• Location Information: GPS for deliveries and local services (with your permission)

1.3 Third-Party Information

We may receive information from:

• Partner restaurants and stores
• Map and geolocation services
• Identity verification services

2. How We Use Your Information

2.1 Core Services

2.2 Service Improvement

• Analyze usage patterns to improve the app
• Develop new features
• Optimize delivery routes
• Prevent fraud and security issues

2.3 Communications

• Order status notifications
• Promotions and special offers (you can disable these)
• Important service updates

3. Sharing Your Information

3.1 With Restaurants and Stores

3.2 With Delivery Services

Delivery data (name, phone, address) is shared with delivery drivers solely to complete the delivery.

3.3 We Do Not Sell Your Information

We never sell, rent, or trade your personal information with third parties for advertising or marketing purposes.

3.4 Special Circumstances

We may share information when:

• Required by law or competent authorities
• Necessary to protect our legal rights
• Fraudulent or illegal activities are detected
• Necessary to protect user safety

4. Storage and Security

4.1 Where We Store Your Information

Your data is stored on secure servers located in:

• Data centers certified with international standards
• Cloud services with advanced encryption
• Secure backups to protect against data loss

4.2 Security Measures

4.3 Data Retention

We retain your information while:

• You maintain an active account with us
• Necessary to fulfill legal obligations
• Required to resolve disputes
• Maximum 10 years after account closure (per Venezuelan law)

5. Your Rights and Controls

5.1 Access to Your Information

You have the right to:

• Review the personal information we hold about you
• Request a copy of your data
• Correct inaccurate or outdated information
• Update your communication preferences

5.2 Privacy Controls

5.3 Delete Your Account

You can request deletion of your account and personal data through the app. Please note:

• Some data may be retained for legal obligations
• The process may take up to 30 days
• In-progress orders cannot be canceled

6. Cookies and Similar Technologies

6.1 Use of Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze app usage
• Personalize content and offers

6.2 Cookie Control

You can manage cookies through:

• App settings
• Device privacy tools

7. Minors

8. International Transfers

In some cases, your information may be transferred outside Venezuela for:

• Cloud storage services
• Specialized technical support

We ensure that any transfer complies with international data protection standards.

9. Policy Changes

9.1 Change Notification

If we modify this privacy policy:

• We will notify you through the app
• We will send an email to your registered address
• We will publish the updated version on our website
• Changes will take effect 30 days after notification

10. Applicable Legislation

This privacy policy is governed by:

• Venezuelan data protection laws
• Information Government Law (2013)
• Applicable international privacy standards
• Technology industry best practices

11. Contact and Exercise of Rights

12. Transparency and Trust

12.1 Audits and Compliance

• We conduct semi-annual internal privacy audits
• We regularly train our team in data protection
• We maintain detailed data processing records
• We cooperate with authorities when necessary

12.2 Continuous Improvement

We constantly improve our privacy practices based on:

• User feedback
• Regulatory changes
• Technological advances
• Industry best practices